Subject: Tech Support Candidate - Awadhesh Kumar Rai
From: Awadhesh Kumar Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 09:33:05 -0400

| | Tech Support Test

Name | Awadhesh Kumar Rai
E-mail | [email-masked]
Phone Number | (91) 7042157598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JiniOnline Technical Services | Technical Support Associate | 28th April, 2015 | 38,000/-
Previous Employer 1 | HCL BPO | Sr. TSO | 15th May 2012 | 25000/-
Previous Employer 2 | IBM | Executive | 15th June, 2009 | 15000/-

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Click on the menu button to open the menu panel. ...
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. ...
Click OK.
If still does not work, reset the browsers, for internet explorer do following:
Open Command Prompt and tpye RunDll32.exe InetCpl.cpl,ResetIEtoDefaults.
You'll be prompted to reset Internet Explorer settings.
Confirm the reset is complete.
For google chrome :
On your computer, open Chrome.
At the top right, click More. Settings.
At the bottom, click Advanced. Chromebook, Linux, and Mac: Under "Reset Settings," click Restore settings to their original defaults. Reset Settings. Windows: Under "Reset and cleanup,” click Reset Settings.

If still does not work : Uninstall the browser, reinstall it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.
Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Clear Communication.
Friendly Attitude.
Empathy.
Business Acumen.
Product/Service Knowledge.
Strong Time Management.
Problem-Solving Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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