Subject: Tech Support Candidate - Julie Sharma
From: Julie Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 08:35:19 -0400

| | Tech Support Test

Name | Julie Sharma
E-mail | [email-masked]
Phone Number | (987) 1625868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meharauli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coforge Ltd | Senior Executive | 21 May 2021 | 43K
Previous Employer 1 | Currie & Brown | Senior Team Member | Sep 2015 | 23k
Previous Employer 2 | NIIT LTD | Office Executive | May 2014 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will check my address, clear cookies & temp file, check tools in settings and check IP address in connections, reopen the browser, check on another browser,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on both mobile blutooth, check visibilityof of device, connect, check if voice is coming or not
What according to you makes you a good candidate for customer service or technical support job? | Provide solution at earliest,  assertive approach for solution, customer chiice priority
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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