Subject: Tech Support Candidate - Shubham Thakur
From: Shubham Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 08:33:05 -0400

| | Tech Support Test

Name | Shubham Thakur
E-mail | [email-masked]
Phone Number | (011) 8700600963
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mbd Alchemie pvt ltd | Senior Technical Support Engineer | 20 days after resignation | 23000
Previous Employer 1 | Eclat inform pvt LTD | Technical support executive | Sep2014 | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check internet connection, lan cable is connected properly or not, then check ping is coming from gateway
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we will turn on your device Bluetooth and mobile Bluetooth then in Bluetooth setting we will scan the device name if we found it then click on it. After that it will connect from our device.
What according to you makes you a good candidate for customer service or technical support job? | Our technical skill or our behaviour
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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