Subject: Tech Support Candidate - UMESH SHARMA
From: UMESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 08:23:55 -0400

| | Tech Support Test

Name | UMESH SHARMA
E-mail | [email-masked]
Phone Number | (91) 9019346759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GITA Refractories PVT LTD | SYSTEM ADMIN | 10/07/2021 | 33000
Previous Employer 1 | B L KAshyap & Sons Ltd | Process Lead | 19/11/2020 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | no
Please list the steps to connect a Bluetooth speaker to your mobile phone. | yes
What according to you makes you a good candidate for customer service or technical support job? | GOOD Knowledge and Heddle coustomer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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