Subject: Tech Support Candidate - Siddhant Bhatnagar
From: Siddhant Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 08:07:13 -0400

| | Tech Support Test

Name | Siddhant Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 9599575007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 120
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
SQL, java (concepts), Active directories, AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Garg Data information Pvt Ltd | Application Spealist | NA | 38700
Previous Employer 1 | Wipro Technologies | Project Engineer | 1 October 2018 | 23000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can perform below troubleshooting steps-
1- Check the error message of the browser, if it is related to internet connectivity or website.
2- If the issue is with the internet, try testing speed, packet loss, ping the connection. If the issue persists try switching off then on the router.
3- If the issue is related to the website, then first check if the browser is blocking the website, it can be checked under the browser settings, we may try using another browser to check the same, if the current browser is blocking that website we may try another browser, or remove the blocked website from the browser under the browser settings.
4- If the issue still persists, then check the website on another device to confirm if it is not a server-related issue. If the website is loading on another device, then check for the proxy settings, or try loading another website to confirm the system's proxy settings are correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the speaker, it would prompt to connect the device by saying "Bluetooth device is ready to pair", the prompt message may vary from device to device.
2- Switch on the mobile's Bluetooth and search for the device/speaker name, if we are not sure about the name then it would be a new name that just appeared in the mobile's Bluetooth list, or we may check the speaker's box it must have the model number/connecting name, generally the model number is the default speaker name.
3- Connect to the name, the speaker would confirm the connection by saying "Bluetooth device has been connected" again depends on the speaker, the message may vary.
The connection is now complete and we may listen to our favorite songs.

What according to you makes you a good candidate for customer service or technical support job?

I have been working in Technical support for more than 5 years, I have the experience to manage the team, provide a quick and satisfying resolution to customers (my RNR back me up on that).
I have completed BTech in computer science thus have background knowledge on technologies.
I have won many rewards for best employee in both companies that says I am capable of being a good Technical support Engineer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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