Subject: Tech Support Candidate - Satendra Pratap Singh
From: Satendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 07:54:05 -0400

| | Tech Support Test

Name | Satendra Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 8449527493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sangali Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ascent Network P ltd | Site Engineer - Services | 28.06.2021 | 35000
Previous Employer 1 | Acktron Security System P ltd. | Technical Support Coordinator | 10.12.2020 | 21000
Previous Employer 2 | Progressive Infotech P ltd | Desk Side Engineer | 21.09.2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connectivity of the system first, Then check the site is reachable or not, If reachable then will check internet connection property on browser, then go to troubleshoot steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch the speaker on first and allow for connection, Go to mobile bluetooth setting and switched it on, then discover for device, fond the device and start pairing.
What according to you makes you a good candidate for customer service or technical support job? | Good interaction and customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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