Subject: Tech Support Candidate - Syed Fareed
From: Syed Fareed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 06:54:18 -0400

| | Tech Support Test

Name | Syed Fareed
E-mail | [email-masked]
Phone Number | (+91) 8896260904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paxcom | Senior Production Support Engineer | | 64
Previous Employer 1 | Tecnotree Convergence | Technical Support Engineer | 18-Feb-2021 |
Previous Employer 2 | Ericsson India Pvt. Ltd. | Assistant Engineer | 15-Jan-2020 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
2. Make sure internet connection works.
3. Check if the website is down for everybody or just me.
4. Clear the cache and cookies.
3. Check if still getting an error.
4. If again faces the issue then try to use the incognito mode or some other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More. Refresh.
4. Tap the name of the Bluetooth device you want
to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Having great communication skill and works with the Customer in resoling the issue without moving it to further peoples.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |