Subject: Tech Support Candidate - Rishav Kumar Saha Rishav
From: Rishav Kumar Saha Rishav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 06:19:39 -0400

| | Tech Support Test

Name | Rishav Kumar Saha Rishav
E-mail | [email-masked]
Phone Number | (+91) 8409671263
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase-3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | Trainer | 13th July, 2020 | 20K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

At first, I will ensure the internet access.
If still problem exist then I will open the website in other browser.
If still problem exist then I will check other websites if working or not.
Then restart my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first switch on the speaker to bluetooth mode.
Then enable the bluetooth in mobile then search for the device and pair it with speaker.
Then it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | I have worked for Samsung process as a technical support executive for Samsung mobiles. And then worked as a PnP trainer in the same company for more than a year. I am good in technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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