Subject: Re: Warranty tickets
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Cc: hnyr <[email-masked]>
Date: Mon, 28 Jun 2021 03:00:42 -0700 (MST)

Hi Sara, 

I am speaking with agents regarding this. Also, going to fix those tickets. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "hnyr" <[email-masked]> 
Sent: Monday, June 28, 2021 3:22:53 PM 
Subject: Warranty tickets 

Hi Ashish, 

For my reports, I need to have “Date of Transfer” and “ Date of Deliver to customer” for all warranty cases. 

In the tickets below, either of two above is empty, 

could you check to find the reason and have the agents to fix them before the tickets get closed? 

Thank you! 

No Date of Transfer: 

155937 	

Solved 	

EPOS Gaming 	

Warranty 	

6/17/2021 6:33 	

'- 

154495 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 22:42 	

'- 

154283 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:30 	

'- 

153726 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 8:17 	

'- 

152281 	

Solved 	

EPOS Gaming 	

Warranty 	

5/29/2021 2:39 	

'- 

144907 	

Solved 	

EPOS Gaming 	

Warranty 	

4/23/2021 9:26 	

'- 

140565 	

Solved 	

EPOS Gaming 	

Warranty 	

4/3/2021 12:57 	

'- 

No date of Delivered to customer: 

	

ID 	

Status 	

Brand 	

Group 	

Requested 	

Date of Transfer 	

Solved 	

{{dc.ticket_field-sennheiser_product-end_user_title}} 	

Delivered to customer 

154806 	

Solved 	

EPOS Gaming 	

Warranty 	

6/11/2021 3:59 	

6/14/2021 	

6/25/2021 2:24 		

'- 

154799 	

Solved 	

EPOS Enterprise 	

Warranty 	

6/11/2021 0:45 	

6/11/2021 	

6/23/2021 3:36 	

SDW Series::SDW 5000::SDW 30::SDW 5035::SDW 5065 - UK 	

'- 

154510 	

Solved 	

EPOS Gaming 	

Warranty 	

6/10/2021 3:32 	

6/17/2021 	

6/24/2021 3:49 		

'- 

154284 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:35 	

6/10/2021 	

6/24/2021 4:10 		

'- 

154283 	

Solved 	

EPOS Gaming 	

Warranty 	

6/9/2021 8:30 	

'- 	

6/25/2021 4:33 		

'- 

153726 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 8:17 	

'- 	

6/24/2021 4:08 		

'- 

153685 	

Solved 	

EPOS Gaming 	

Warranty 	

6/7/2021 4:08 	

6/14/2021 	

6/24/2021 3:11 		

'- 

153643 	

Solved 	

EPOS Gaming 	

Warranty 	

6/6/2021 10:12 	

6/10/2021 	

6/24/2021 8:32 		

'- 

153225 	

Solved 	

EPOS Gaming 	

Warranty 	

6/3/2021 9:08 	

6/8/2021 	

6/25/2021 8:19 		

'- 

152454 	

Solved 	

EPOS Gaming 	

Warranty 	

5/31/2021 11:22 	

6/14/2021 	

6/24/2021 12:25 		

'- 

152404 	

Solved 	

EPOS Gaming 	

Warranty 	

5/31/2021 8:09 	

6/7/2021 	

6/22/2021 4:19 		

'- 

151803 	

Solved 	

EPOS Gaming 	

Warranty 	

5/27/2021 10:36 	

6/10/2021 	

6/24/2021 12:54 		

'- 

151648 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/26/2021 21:02 	

5/29/2021 	

6/22/2021 22:43 	

SDW Series::SDW 5000::SDW 60::SDW 5066::SDW 5066 - US 	

'- 

151054 	

Solved 	

EPOS Gaming 	

Warranty 	

5/25/2021 8:39 	

6/7/2021 	

6/22/2021 0:34 		

'- 

150923 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 19:20 	

5/25/2021 	

6/22/2021 15:16 	

Century Series::SC 660::SC 660 USB CTRL 	

'- 

150915 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/24/2021 18:39 	

6/7/2021 	

6/21/2021 12:55 	

SC 100 Series Headset::SC 165 USB-C 	

'- 

150394 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/20/2021 15:45 	

6/14/2021 	

6/25/2021 2:38 	

Speakerphones::SP 30::SP 30T 	

'- 

150247 	

Solved 	

EPOS Gaming 	

Warranty 	

5/20/2021 4:28 	

5/31/2021 	

6/23/2021 0:12 		

'- 

149892 	

Solved 	

EPOS Gaming 	

Warranty 	

5/18/2021 14:14 	

5/26/2021 	

6/24/2021 13:31 		

'- 

149195 	

Solved 	

EPOS Gaming 	

Warranty 	

5/13/2021 20:45 	

6/1/2021 	

6/21/2021 22:25 		

'- 

148350 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/10/2021 10:17 	

5/24/2021 	

6/22/2021 14:35 	

DW Office / Pro 1 / Pro 2 / D 10::DW 20::DW 20 - EU 	

'- 

148159 	

Solved 	

EPOS Gaming 	

Warranty 	

5/7/2021 18:46 	

6/5/2021 	

6/24/2021 8:20 		

'- 

147439 	

Solved 	

EPOS Enterprise 	

Warranty 	

5/5/2021 16:02 	

5/27/2021 	

6/23/2021 13:33 	

ADAPT::Presence Series::Presence Grey UC 508342 	

'- 

146681 	

Solved 	

EPOS Gaming 	

Warranty 	

5/3/2021 7:13 	

6/3/2021 	

6/23/2021 9:01 		

'- 

141567 	

Solved 	

EPOS Gaming 	

Warranty 	

4/8/2021 11:42 	

4/21/2021 	

6/25/2021 4:17 	

Other Enquiries::General Enquiry::EPOS products 	

'- 

140137 	

Solved 	

EPOS Gaming 	

Warranty 	

4/1/2021 6:43 	

4/23/2021 	

6/23/2021 9:35 		

'- 

140129 	

Solved 	

EPOS Gaming 	

Warranty 	

4/1/2021 5:56 	

4/8/2021 	

6/24/2021 14:20 		

'- 

139487 	

Solved 	

EPOS Gaming 	

Warranty 	

3/30/2021 5:05 	

4/27/2021 	

6/25/2021 3:27 		

'- 

136794 	

Solved 	

EPOS Gaming 	

Warranty 	

3/18/2021 9:27 	

3/25/2021 	

6/24/2021 11:17 		

'- 

136070 	

Solved 	

EPOS Gaming 	

Warranty 	

3/16/2021 4:38 	

3/18/2021 	

6/24/2021 9:46 		

'- 

135261 	

Solved 	

EPOS Enterprise 	

Warranty 	

3/12/2021 8:11 	

3/26/2021 	

6/22/2021 10:37 	

IMPACT::DW Series::DW 30 ML - EU 504462 	

'- 

134834 	

Solved 	

EPOS Gaming 	

Warranty 	

3/11/2021 5:45 	

3/22/2021 	

6/24/2021 9:56 	

Software::HeadSetup 	

'- 

134655 	

Solved 	

EPOS Gaming 	

Warranty 	

3/10/2021 12:34 	

4/1/2021 	

6/24/2021 13:56 		

'- 

134239 	

Solved 	

EPOS Gaming 	

Warranty 	

3/9/2021 12:49 	

3/22/2021 	

6/22/2021 13:11 		

'- 

	

Best regards ​​ 

Sara Aknooni 
Team Manager 

Global Support and Service 
+45 4470 0124 

+45 7131 4960 

	

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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