Subject: Tech Support Candidate - Keshav Kumar
From: Keshav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 05:52:50 -0400

| | Tech Support Test

Name | Keshav Kumar
E-mail | [email-masked]
Phone Number | (0180) 9050569485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Panipat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allegiant global | Senior Solution Engineer | N/A | 22000
Previous Employer 1 | Saburi tlc | Senior Solution Engineer | N/A | 22000
Previous Employer 2 | Nityo Infotech | Application support engineer | Feb2020 | 18000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check and understand the error come on screen.
Secondly check the network icon in icon tray if its red cross or yellow triangle.
Check the cable connection if red cross, check the ip settings if yellow triangle.
Try to add particular site in trusted site.
Try to ping the Google.com and check the latency.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth of both the devices.
Try to search and pair the device.
Once device is paired then connect the device.
Connection established.

What according to you makes you a good candidate for customer service or technical support job?

Polite behavior with clients.
Good lister to resolve the issue in better way.
Maintain SLA as per the policy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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