Subject: Tech Support Candidate - Anand Yadav
From: Anand Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 05:42:57 -0400

| | Tech Support Test

Name | Anand Yadav
E-mail | [email-masked]
Phone Number | (+91) 8368219899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT services Pvt Ltd | Customer Support Executive | 11 july | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will clear cookies and re- launch the website

2- I will check internet connection and reset the router

3 - there can be possible server down issue from the end of website server so I will wait to get it fixed

These are the possible basic things which I will do from my end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the speaker
Make your mobile phone bluetooth visible and pair the device with my mobile phones bluetooth
Then play anything it will use speaker audio to play that perticular video or audio

What according to you makes you a good candidate for customer service or technical support job? | Being an experienced person I have all the skills and knowledge which a company wants and I am flexible to work in any situation to learn and implement them, I am sure I will make a big contribution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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