Subject: Tech Support Candidate - Rohit sharma
From: Rohit sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 04:39:07 -0400

| | Tech Support Test

Name | Rohit sharma
E-mail | [email-masked]
Phone Number | (91) 8860975527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | support engineer | 17th sept 2021 | 20K approx.
Previous Employer 1 | Insight customer call solutions | Customer support representative | 31 Jan 2019 | 14K @approx
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the history and cache of the browser
2. Check the DNS and proxy through ncpa.cpl and inetcpl.cpl commands respectively
3. Reset the network through settings or through command prompt using netsh winsock reset command , restart the machine
4. In case of enterprise server , check if AV is blocking the URL , if yes , contact the concerned team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth device to connect and the Bluetooth connectivity of the phone , pair and connect
2. Via Bluetooth tethering

What according to you makes you a good candidate for customer service or technical support job? | 1. I am a good team player and always have a the zeal to deliver the results and make the clients happy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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