Subject: Tech Support Candidate - Ashok Babu Korashikha
From: Ashok Babu Korashikha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 04:31:55 -0400

| | Tech Support Test

Name | Ashok Babu Korashikha
E-mail | [email-masked]
Phone Number | (91) 9000902977
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarapaka, Telangana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITC | SAP MM Functional Associate | Continuing | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you see a message about offline , you have to check if your system is connected to internet. If the page isn't redirecting properly, the problem can be caused by problems with cookies. If you get the error message Content Encoding Error or The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth both on mobile and the device.
2. Bluetooth name will appear in devices section.
3. Click on pair.

What according to you makes you a good candidate for customer service or technical support job?

1. Sound knowledge about technology
2. Patience
3. Enthusiasm towards teaching consumers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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