Subject: Re: Transcript of Sunday, June 27th, 2021, 12:30:46 pm. Operator: Nick. Visitor: Traveler
From: Deeksha Dadu <[email-masked]>
To: Charles Neville <[email-masked]>, manager <[email-masked]>
Date: Mon, 28 Jun 2021 08:02:14 +0000

Hi Charles,

I just spoke with Nick about this. He got confused here thinking that the customer wanted to stay at the islands and would need hotel there. He missed the ‘day trip’ part. I have warned him to pay more attention before replying randomly.

Apologies for this.

Regards,
Deeksha

From: Charles Neville <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 27 June 2021 at 6:14 PM
To: manager <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Transcript of Sunday, June 27th, 2021, 12:30:46 pm. Operator: Nick. Visitor: Traveler

Hi, can you also mention to Nick that we only do complete packages including hotel.

Thanks

Charles

---------- Forwarded message ---------
From: 'LiveChat' via Sales Forms <[email-masked]<mailto:[email-masked]>>
Date: Sun, 27 Jun 2021 at 14:34
Subject: Transcript of Sunday, June 27th, 2021, 12:30:46 pm. Operator: Nick. Visitor: Traveler
To: <[email-masked]<mailto:[email-masked]>>

        [X]

Chat transcript

ref adventurouskate.com<http://adventurouskate.com>

        Nick    Sun, 06/27/21 12:30:46 pm UTC

Hi there, can we help you plan your upcoming vacation?

        Traveler        12:30:46 pm

hi - headed to dubrovnik. i was wondering if you handle day trips from there?

        Nick    12:31:27 pm

How many days (duration) are you planning this holiday for?

        Traveler        12:31:37 pm

6

        Nick    12:31:53 pm

Do you also know when you would want to leave and where?

        Traveler        12:32:26 pm

i will be other from jul2-8 hotel is booked already
looking to visit an island
or 2

        Nick    12:32:59 pm

How many members would there be in the travel group? Please specify if there are children travelling with you.

        Traveler        12:33:21 pm

2 adults , 2 children 12 and 15

        Nick    12:33:47 pm

Sure, we can get one of our expert vacation planners to get in touch with you with more information.
May I know your name, email and phone number?

        Traveler        12:34:17 pm

iris eplan, [email-masked]<mailto:[email-masked]>, 917-691-1003

        Nick    12:34:36 pm

Thanks for the information. I will forward your concern to our Travel Expert
so that they can assist you with your requirements soon.
Is there anything else I can help you with?

        Traveler        12:34:42 pm

ty

Traveler archived the chat
12:34:45 pm

Duration: 3m 59s
Chat started on: https://jaywaytravel.com/experiences/local
Referrer: https://jaywaytravel.com/croatia?rp=adventurouskate.com
Visitor geolocation: Glen Cove, New York, United States / 68.197.213.131
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Charles Neville
Marketing Director,  JayWay Travel Inc.
M +420 720 574 576
T +1 914 500 8984
E [email-masked]<mailto:[email-masked]>
W jaywaytravel.com<https://jaywaytravel.com/>
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