Subject: Tech Support Candidate - Syed Nabil Akhtar
From: Syed Nabil Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 04:09:10 -0400

| | Tech Support Test

Name | Syed Nabil Akhtar
E-mail | [email-masked]
Phone Number | (+91) 7042762165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia nagar, okhla, New Delhi 110025
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
AWS cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | NGC, Saudi Arabia | IT Support engineer | January 2021 | 3000 riyal
Previous Employer 2 | Netconnect | Desktop support engineer | August 2018 | 20000 rupees

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First all we would check internet connection.
2. Check your local firewall.
3. Check you are trying to visit right domain name.
4. Remove history and cache and check proxy settings.
5. Check is there any group policy applied.
6. There are two code 5xx means server side issue and
4xx means client issue. So we need to check is there
any code we are getting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth speaker and your mobile
phone.
2. Enable the bluetooth option on both devices.
3. Try to pairing the speaker and mobile.
4. If pairing is completed we would get bluetooth name
on our mobile phone.
5. Tap on the bluetooth name on mobile phone.
6. Now, you are connected to bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

1. I have a experience of technical support job.
2. I am flexible to work in 24*7 environment.
3. I am puntual and I have troubleshoot abilities.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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