Subject: Tech Support Candidate - Priyanshu Bajpai
From: Priyanshu Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 02:51:33 -0400

| | Tech Support Test

Name | Priyanshu Bajpai
E-mail | [email-masked]
Phone Number | (91) 8090496471
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | System Engineer | | 33000
Previous Employer 1 | Tech Mahindra | Technical sypport associate | 21/08/20 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Error
Follow basic troubleshooting steps
Like deleting browser history..trying reboot.
Trying incognito
Trying different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth in the phone...turn on pairing in bluetooth ...find the name of bluetooth of speaker  on phone and then connect.
What according to you makes you a good candidate for customer service or technical support job? | Have 2 years of diverse experience in technical support dealing various customers for software and hardware issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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