Subject: Tech Support Candidate - Biju RB
From: Biju RB <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 02:43:05 -0400

| | Tech Support Test

Name | Biju RB
E-mail | [email-masked]
Phone Number | (0091) 9994677521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Burari, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Betlehem | Manager | |
Previous Employer 1 | Al Moqattam | OM | |
Previous Employer 2 | CMC Institutes | QCM | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will open a new tab and check to see if i can load another website like yahoo or google or etc. If i can open another site then will the problem might be because of "connection reset or timed out". Will clear my cookies and cachee and will try to load again the same page. If i cannot load another website also then i will launch a different browser and will try to open the same website which iam facing problem. If it works then ok. Otherwise the we have to check internet connections and other stuffs in detail

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth icon.

You will get a new window with bluetooth settings.  Slide the on switch.

Now you will get the paired device

Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

If pairing is done first time then pairing code has to be entered.

What according to you makes you a good candidate for customer service or technical support job? | Iam a good Problem solver
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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