Subject: Tech Support Candidate - Sanjay Mishra
From: Sanjay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 02:39:18 -0400

| | Tech Support Test

Name | Sanjay Mishra
E-mail | [email-masked]
Phone Number | (0712) 9423103731
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
ERP Technical Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National Cancer Institute | Deputy Manager | Currently Working | 10LPA
Previous Employer 1 | Infosoft Global Tech | Product Manager | 28th Feb 2017 | 6LPA
Previous Employer 2 | Infospectrum India Pvt Ltd | Sr. Customer support Exe. | 08 Nov. 2008 | 3.10 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi,
I am Sanjay,

I am trying to browse the website of www.ndtv.com

The Brower which is using Google chrome version 92.0.4515

It's showing the error msg "Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

Here I need your assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.
2)Touch and hold Bluetooth .
3)Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4)Tap the name of the Bluetooth device you want to pair with your device.
5)Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | IT Professional with over 16 years of experience in IT Implementation, Technical Support & Software Testing ERP. Presently serving ERP,HIS & EMR Implementation & Technical Support at National Cancer Institute, Nagpur as a Deputy Manager. Insightful experience in handling all the phases of Software Implementation & support Lifecycle. Adept in handling the entire project for testing entailing, understanding client's requirements, creating specification documents, preparing test cases, working on testing life cycle & getting the product approved by the clients. Skills in preparing specification documents for Issues & requirements.  Tested Domains include HIMS, EMR, CRM Software, Education & E-Learning, Operating System, and Virtualization. Strong analytical, problem-solving & organizational abilities. Possess a flexible & detail-oriented attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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