Subject: Tech Support Candidate - sanjay gaur
From: sanjay gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 02:26:40 -0400

| | Tech Support Test

Name | sanjay gaur
E-mail | [email-masked]
Phone Number | (+91) 8750026912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor, new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
VoIP
Android os

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Senior customer support executive | july 2020 | 23,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are trying to open a website and it shows an error then first check that what is the error code.
Secondly, check that internet connection is working properly or not. Thirdly, check that the website address is correct or not and whether it is blocked by firewall of computer.
If you are still facing the issue then contact to website owner for more information.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a bluetooth speaker to my phone.
First , enable bluetooth both on speaker and mobile phone.
Secondly, in mobile phone search for the bluetooth device and then pair it.

What according to you makes you a good candidate for customer service or technical support job?

According to me, i think that i have relevant skills and technical knowledge required for the job, which would help me to get better growth in this field.
I also have work experience in customer service domain so i have good customer handling skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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