Subject: Daily performance summary for LiveSalesman team for Jun 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Jun 2021 09:05:05 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 27th, 2021.

Total tickets created :

Total tickets created | Groups | |
Agent Name | Facebook KSA HB | HomeBox KSA | Grand Total
Hasan Nour | 3 | 21 | 24
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0
Amr Khalil | 1 | 17 | 18
Mohammed Ali | 0 | 0 | 0
Malek Hosan | 0 | 19 | 19
Amir Aziz | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0
Syed Ataullah | 0 | 1 | 1
Mohd Iqbal | 0 | 7 | 7
Niren Dsouza | 0 | 1 | 1
Saleh Ahmed | 0 | 15 | 15
Yahkoob Erachat | 0 | 11 | 11
Grand Total | 4 | 92 | 96

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delivery Status | 15
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 1
| | Refunds after Return | 5
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 36
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Store Availability | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 5
PreSales Total | | | 7
Grand Total | | | 44

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 2 | 2 | 1 | 1 | 0 | 1 | 7
Amr Khalil | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 2 | 2 | 1 | 1 | 1 | 1 | 8

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 11 | 3 | 6 | 3 | 0 | 10 | 33
Saleh Ahmed | 10 | 4 | 2 | 2 | 4 | 8 | 30
RAMI KASSAM | 1 | 3 | 3 | 3 | 1 | 8 | 19
Mohd Iqbal | 9 | 3 | 4 | 10 | 5 | 13 | 44
Yahkoob Erachat | 7 | 0 | 3 | 3 | 2 | 6 | 21
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 1 | 1
Amr Khalil | 28 | 0 | 1 | 0 | 2 | 0 | 31
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 72 | 13 | 19 | 21 | 14 | 46 | 185

Please feel free to reach out for any further clarifications.