Subject: Ticket re-opened - [#4667] Re: Welcome to Les Mills Virtual!
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 28 Jun 2021 02:39:54 +0000

Hi Pritish Nandi,  Ticket “#4667 – Re: Welcome to Les Mills Virtual!” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4667 to view the ticket.  Ticket comment   
 Hi Olesia, 

  

 I checked in with Chad and he said all was fine. Please close this ticket. 

  

 Thanks 

  

 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

  

 
Les Mills Virtual Support link
 to our FAQ's

 
 Virtual Video Guide Link:

 
 https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow 

 Les Mills Virtual App - Troubleshooting Link: 

 https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s 

  

 AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

  

 
The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Sunday, 27 June 2021 at 6:11 AM 
To: Greg Cartagena <[email-masked]> 
Cc: "[email-masked]" <[email-masked]>, Scott Lambert <[email-masked]> 
Subject: Re: Re: Welcome to Les Mills Virtual!

 

 

 

 Hi Chad, 

 
 
 ​ 

 
 
 Thank you for contacting us today. 

 

   

 
 Still need our help to sign in to your Les Mills Virtual account? I see that your device was connected to the internet 9 hours ago. Also the content started downloading, I can
 see 43 completed downloads. Please follow the link below to optimize large downloads: 

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads-ipad-settings 

 

   

 
 Please let us know if you need our further assistance. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4667 

 

  

 

 
 
On Sat, 26 Jun at 5:48 PM
, Greg Cartagena <[email-masked]> wrote: 

 

 Hi Chad, 

 

 

 
I am out of office until Monday. I have included LMI support to assist you. I have included a link to the helpdesk App support solution webpage FYI which is very helpful
 and covers just about every FAQ. Hope this helps. 

 

   

 

LMI Support,

 

   

 

Can you kindly pick up with Chad directly while the office is closed over the weekend. Thank you,

 

   

 

Try to login on the URL below:

 

   

 

https://uk.lesmillsvirtual.com/virtual/signup

 

   

 

Username:
[email-masked]

 

 
 
Password:
Gungahlin1 

 

 

 

   

 

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions

 

   

 

 

 

Kind Regards,

 

   

 

Greg

 

   

 

Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 
Les Mills Virtual Support link
 to our FAQ's

 

 
 
Virtual Video Guide Link:

 

 
 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 
Les Mills Virtual App - Troubleshooting Link:

 

 
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

 

   

 

AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm

 

 

 

   

 

The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

   

 

 

 

From:
Chad Anderson <[email-masked]> 
Date: Saturday, 26 June 2021 at 2:23 PM 
To: Scott Lambert <[email-masked]>, Greg Cartagena <[email-masked]> 
Subject: Re: Welcome to Les Mills Virtual!

 

 

   

 

 I’ve gone to the link that you gave. Selected new user and tried using 239170 as a username and Gungahlin1 as a password and it just says please enter a valid username.  

 

 Cheers,

 

 

 

 
 
 Chad 

 

 

   

 
 
 On 23 Jun 2021, at 4:09 pm, Scott Lambert <[email-masked]> wrote: 

 

 

 
 
Hi Chad,

 

 

 

 

 
Great news!

 

 

 

 

 
I have logged on to your Les Mills Virtual App and your content is available for download.

 

 

 

 

 
Your AV professional will be able to assist with setting up the iPad.

 

 

 

 

 
I have reset your password to Brand Central to Gungahlin1 to double check the content availability.

 

 

 

 

 
We will introduce you to our launch coach and get the training underway to help with getting the team up to speed with the functionality and everything is ready to
 launch by the 25th of June. 

 

 

   

 

 

 
 
Cheers,

 

 

 

 
Scott Lambert | Business Partnership Manager 
Les Mills Asia Pacific |
[email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
Tel +61 2 6215 8116 | www.lesmills.com.au |
LinkedIn

 

 

 

 
Contact Hours: Monday to Friday 8.30 am to 5 pm

 

 

 

 
2021 Les Mills Global Music Release Calendar -

Click here

 

 

 

 

 

 

   

 

 

   

 

 
 
Ask us how you can reduce your license
 rates by becoming a Les Mills on Demand affiliate 

 

 

 

 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly
 prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 
 Welcome to Les Mills Virtual FERNWOOD FITNESS
 GUNGAHLIN 

 
 
 CONGRATULATIONS on your decision to deliver the world’s best Virtual programs to your members. This email will guide you through
 the basic steps to complete the setup of your LES MILLS Virtual Scheduler, the LES MILLS Virtual App and content downloads.

 

 
 Step 1

 

 
 
 Use your LES MILLS Virtual username and password (provided below) to sign in. You can then set up your LES MILLS Virtual Scheduler
 and create your studio timetables.  

 

 

 
 Sign
 in here  

 

 

 

   

 

 

 
 Username

 

 
 239170 

 
 Password

 

 
 Your LMAP password has been changed to
Gungahlin1  
 
 (to reset your password click here).

 

 

 
 Step 2

 

 
 
 Once you have completed the set-up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the
 content. To do this, grab your Apple iPad Pro and download the LES MILLS Virtual App from the App Store, set up your app, and begin the content download process.

 

 

 
 WATCH
 NOW  

 

 
 
STEP 3

 
   
Once you have completed the setup of your LES MILLS Virtual Scheduler account, it’s time to activate your iPad and download content. To do this, grab your Apple iPad Pro and download the “LES MILLS Virtual App” from the App Store, set up your app, and begin
 the content download process. 
 
Below are links to a series of support modules that will help guide you through these processes: 

 

 

 

 

 
 Scheduler
 and APP Log In  

 

 

 

 

 
 Content
 Download  

 

 

 

 

 
 iPad
 Settings  

 

 

 

 

 
 LES
 MILLS Virtual App  

 

 

 

 

 
 Support

 

 

 

 

 

 

 

 

 

 

 

IF YOU NEED EXTRA SUPPORT… 
 
If you have any queries please visit our 
Virtual FAQs page or reach out to a member of our

Virtual Helpdesk Team and someone will get back to you as soon as possible. 
 
For any audio-visual related support please contact your local AV supplier or our dedicated LES MILLS Virtual AV Support Specialist: 
 
Greg Cartagena 
Email: [email-masked] 
Ph: +61 455 508 248   
 
To optimise your studio timetable, or to share in best practice guides, tips and tricks to maximise your Virtual success, please contact your local Les Mills Launch Coach: 
 
In Australia:  
Jasmine Bourchier 
Email: [email-masked] 
Ph: +61 2 6215 8120 
 
In Southeast Asia: 
Rockie Yeo 
Email: [email-masked] 
Ph: +60 32720 8604 
 
At Les Mills Asia Pacific we’re committed to ensuring you and your members have a premium experience with LES MILLS Virtual, and we look forward to hearing of your success in the near future. 
 
The Les Mills Asia Pacific Team 

 

 

 

 

 

 
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 MILLS  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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