Subject: Tech Support Candidate - Chandan Rai
From: Chandan Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 22:11:21 -0400

| | Tech Support Test

Name | Chandan Rai
E-mail | [email-masked]
Phone Number | (+91) 7503089494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Salvus Global services | Sr Technical Analyst | 09 june | 41150
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll go with the error or the error code given on the browser and proceed accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of my phone.
Press the power button of speaker.
Press the Bluetooth button of speaker to make it available.
Scan for new Bluetooth device on the phone
Once you see your Bluetooth speaker in the list, click on it.
It may ask you to click on allow or pair on the phone to connect to the speaker.
Then it will be connected

What according to you makes you a good candidate for customer service or technical support job? | I have experience in technical support and also my ability to handle customer and resolving cx's issues makes me feel happy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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