Subject: Tech Support Candidate - ritesh sharma
From: ritesh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 05:45:40 -0400

| | Tech Support Test

Name | ritesh sharma
E-mail | [email-masked]
Phone Number | (91) 8004666610
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Hardware - Advanced
VoIP
voice switch

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | orange bussiness service | technical consultant | 30 july2020 | 40,000
Previous Employer 2 | hy tek telesystem | team leader | october 2013 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3 Check if the Website is Down for Everybody or Just Me
4-Make sure Cookies are enabled. ..
5-Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
1-Open the Settings app.
2-Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3-Select Bluetooth to view the options.
4-Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | key traits for the job like communication skills, problem-solving skills, and passion for customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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