Subject: Tech Support Candidate - Atul Jha
From: Atul Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 03:25:17 -0400

| | Tech Support Test

Name | Atul Jha
E-mail | [email-masked]
Phone Number | (0) 8383847702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Budh Vihar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Wipro Digital | Project Engineer | 07/07/2019 | 44,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will make sure my internet is properly connected and in working condition.
2) I will go to More Tools and then will clear browising data from there including cookies and cached data.
3) Reload the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the bluetooth of the speaker.
2) Switch on the bluetooth of my mobile phone.
3) Go to bluetooth of my phone.
4) Select the speaker name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

1) Good knowledge.
2) Good communication skill.
3) Problem sloving ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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