Subject: Tech Support Candidate - baby kumari
From: baby kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 01:29:17 -0400

| | Tech Support Test

Name | baby kumari
E-mail | [email-masked]
Phone Number | (91) 7295811677
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | serco global services | IT Analyst | dec 20215 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will reload the page
If it still exist then will google it about the error and following the steps provided by google i will try to resolve it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn ON Bluetooth speaker
2 go to settings in mobile
3 enable Bluetooth and search for Bluetooth pairing
4 select the speaker Bluetooth and then pair it.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good communication skill
2. I am a good listener
3. I have Patience and enthusiasm to help customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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