Subject: Tech Support Candidate - Shivangi Chaurasia Shivangi
From: Shivangi Chaurasia Shivangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 00:45:04 -0400

| | Tech Support Test

Name | Shivangi Chaurasia Shivangi
E-mail | [email-masked]
Phone Number | (+91) 7905642395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Senior Associate | Still working | 21
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check my internet connection.
2. I will check whether the entered website is correct or not.
3. If this site is blocked in my browser.
4. I will try changing the browser.
5. Possibly, the website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Make sure the bluetooth is on for both of the devices. Also, they have enough charging.
2. The devices are in range.
3. Search for available device in your phone and pair it with speaker.
4. Play your favourite song and enjoy.

What according to you makes you a good candidate for customer service or technical support job?

1. The person should be a good listener.
2. The person should look at the the issue from any prospective.
3. The person is representing the company at that point of time so he/she should emphasize customer.
4. Should be willing to go beyond to assist the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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