Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 00:17:11 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (91) 9950638183
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Supaul
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
Speakers & Audio
ERP software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MITTSURE technologies llp | Business development engineer | 25/12/2020 | 25k
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the plugged in, battery , cable connection and also have to check battery.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON the Bluetooth mode of speaker and mobile too.... connect that speaker to mobile then it will automatically work .
What according to you makes you a good candidate for customer service or technical support job? | I have good analytical skills and experience in tech support as well. Also I have done btech in ECE so I know computer skills too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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