Subject: Daily performance summary for LiveSalesman team for Jun 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Jun 2021 09:01:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jun 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Hasan Nour | 26 | 0 | 3 | 0 | 0 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 7 | 50 | 0 | 1 | 58
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Adam musa yagoub yousif | 0 | 7 | 33 | 0 | 0 | 40
Jok Kuol | 0 | 4 | 25 | 0 | 0 | 29
Mohammad Faizan | 0 | 3 | 30 | 0 | 0 | 33
Waseem Ahemad . Khan | 0 | 5 | 48 | 0 | 0 | 53
Malek Hosan | 0 | 0 | 6 | 0 | 0 | 6
Mohammed Ali | 0 | 0 | 6 | 0 | 24 | 30
Syed Ataullah | 0 | 0 | 3 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 0 | 10 | 0 | 10
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 4 | 4
Grand Total | 26 | 26 | 204 | 10 | 29 | 295

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 3
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 43
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 4
Customer Services Total | | | 87
Mattress Related | Pre-Sales | Product Query - Size/Material Etc. | 1
Mattress Related Total | | | 1
No Answer | No Answer | (blank) | 1
No Answer Total | | | 15
No Answer | No Answer | No Answer | 14
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 3
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 17
| | Store Location | 5
| | Using Shukran Points | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 5
| | Delivery Time | 3
| Product Related | (blank) | 1
| | Combo | 3
| | Pricing | 1
| | Product Specification | 42
PreSales Total | | | 94
Grand Total | | | 197

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 9 | 5 | 12 | 2 | 0 | 1 | 29
Amr Khalil | 0 | 0 | 2 | 3 | 0 | 0 | 5
Amir Aziz | 7 | 2 | 0 | 0 | 0 | 0 | 9
Hasan Nour | 21 | 1 | 0 | 0 | 0 | 0 | 22
Niren Dsouza | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 41 | 8 | 14 | 5 | 0 | 1 | 69

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Adam musa yagoub yousif | 7 | 1 | 1 | 0 | 0 | 2 | 11
Sreelal.t CT | 1 | 2 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 1 | 2 | 1 | 0 | 0 | 1 | 5
Abu Sufian | 2 | 1 | 2 | 0 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 6 | 1 | 1 | 0 | 1 | 0 | 9
Waseem Ahemad . Khan | 8 | 1 | 0 | 2 | 0 | 0 | 11
Jok Kuol | 6 | 1 | 1 | 0 | 0 | 0 | 8
Mohammad Faizan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 9 | 6 | 2 | 1 | 5 | 55

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Mohamed Ahmed | 1 | 0 | 0 | 1 | 0 | 1 | 3
Ankit Kumar | 2 | 2 | 1 | 1 | 0 | 1 | 7
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohammed Ali | 8 | 2 | 1 | 1 | 0 | 0 | 12
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 2 | 4 | 0 | 3 | 30

Please feel free to reach out for any further clarifications.