Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 23:08:10 -0400

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (+91) 9999746294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Web blaze services | Support and sales specialist | Jan2018 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection if yes then
Check with browser compatibility if yes then
Try to open www.ndtv.com with other browsers if it will open then
Try to clear cookie and cache from the settings and then
Reset the browser settings then try again.
Now it will work definitely if no issue with internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn ON Bluetooth of both the devices.
Go in your phone's Bluetooth settings and try to search new available devices.
When the search complete you will see list of devices then look for your speaker device and connect it.
If unable to see in the list then clear some recently connected devices and try again.

What according to you makes you a good candidate for customer service or technical support job?

Reason being I know how to handle an irrated and good customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |