Subject: Tech Support Candidate - Bhupendra Jain
From: Bhupendra Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 19:09:25 -0400

| | Tech Support Test

Name | Bhupendra Jain
E-mail | [email-masked]
Phone Number | (91) 9982327801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive Infotech | Tech Analyst DC Windows | 15-06-2021 | 34000
Previous Employer 1 | Softtech Engineers Ltd. | Server and Network Administrator | 1-04-2021 | 33600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Make Sure the Internet Connection Works
2 Check in different browser or in incognito tab
3 Check if the Website is Down for Everybody or Just Me
4 check with different internet or on open network
5 check proxy configuration if any
6 check firewall if any used

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Pair a Bluetooth accessory
Connect
Configure, unpair, or rename a Bluetooth accessory

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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