Subject: Assigned to Group - Re: Welcome to Les Mills Virtual!
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 19:32:42 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: Welcome to Les Mills Virtual! Hi Chad,

I am out of office until Monday. I have included LMI support to assist you. I have included a link to the helpdesk App support solution webpage FYI which is very helpful and covers just about every FAQ. Hope this helps.

LMI Support,

Can you kindly pick up with Chad directly while the office is closed over the weekend. Thank you,

Try to login on the URL below:

https://uk.lesmillsvirtual.com/virtual/signup

Username: [email-masked]
Password: Gungahlin1

https://lesmillsvirtualapp.freshdesk.com/en/support/solutions

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow
Les Mills Virtual App - Troubleshooting Link:
https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s

AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

From: Chad Anderson <[email-masked]>
Date: Saturday, 26 June 2021 at 2:23 PM
To: Scott Lambert <[email-masked]>, Greg Cartagena <[email-masked]>
Subject: Re: Welcome to Les Mills Virtual!

I’ve gone to the link that you gave. Selected new user and tried using 239170 as a username and Gungahlin1 as a password and it just says please enter a valid username.
Cheers,

Chad

On 23 Jun 2021, at 4:09 pm, Scott Lambert <[email-masked]> wrote:
Hi Chad,

Great news!

I have logged on to your Les Mills Virtual App and your content is available for download.

Your AV professional will be able to assist with setting up the iPad.

I have reset your password to Brand Central to Gungahlin1 to double check the content availability.

We will introduce you to our launch coach and get the training underway to help with getting the team up to speed with the functionality and everything is ready to launch by the 25th of June.

Cheers,

Scott Lambert | Business Partnership Manager
Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 2 6215 8116 | www.lesmills.com.au<http://www.lesmills.com.au/> | LinkedIn<https://www.linkedin.com/in/scott-lambert-453847104/>

Contact Hours: Monday to Friday 8.30 am to 5 pm

2021 Les Mills Global Music Release Calendar - Click here<https://www.lesmills.com.au/calendar/AUS-2021>

Ask us how you can reduce your license rates by becoming a Les Mills on Demand affiliate <https://www.lesmills.com.au/lmod/business-partnerships>

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

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Welcome to Les Mills Virtual FERNWOOD FITNESS GUNGAHLIN
CONGRATULATIONS on your decision to deliver the world’s best Virtual programs to your members. This email will guide you through the basic steps to complete the setup of your LES MILLS Virtual Scheduler, the LES MILLS Virtual App and content downloads.
Step 1
Use your LES MILLS Virtual username and password (provided below) to sign in. You can then set up your LES MILLS Virtual Scheduler and create your studio timetables.
Sign in here <https://webapps.lesmills.com.au/virtual_scheduler>

Username
239170
Password
Your LMAP password has been changed to Gungahlin1
(to reset your password click here<https://webapps.lesmills.com.au/password-reset>).
Step 2
Once you have completed the set-up of your LES MILLS Virtual scheduler account, it’s time to activate your iPad and download the content. To do this, grab your Apple iPad Pro and download the LES MILLS Virtual App from the App Store, set up your app, and begin the content download process.
WATCH NOW <https://www.dropbox.com/s/9n1820hdqd8wibg/Les%20Mills%20Virtual%20Scheduler%20Tutorial%20v.1.mp4?dl=0>
STEP 3

Once you have completed the setup of your LES MILLS Virtual Scheduler account, it’s time to activate your iPad and download content. To do this, grab your Apple iPad Pro and download the “LES MILLS Virtual App” from the App Store, set up your app, and begin the content download process.

Below are links to a series of support modules that will help guide you through these processes:

Scheduler and APP Log In<https://www.lesmills.com.au/sites/default/files/2020-10/LES%20MILLS%20Virtual%20Training%20Module%203%20-%20Scheduler%20%26%20APP%20Login.pdf>

Content Download<https://www.lesmills.com.au/sites/default/files/2020-10/LES%20MILLS%20Virtual%20Training%20Module%204%20-%20Content%20Download.pdf>

iPad Settings<https://www.lesmills.com.au/sites/default/files/2020-10/LES%20MILLS%20Virtual%20Training%20Module%205%20-%20iPad%20Settings.pdf>

LES MILLS Virtual App<https://www.lesmills.com.au/sites/default/files/2020-10/LES%20MILLS%20Virtual%20Training%20Module%206%20-%20The%20APP.pdf>

Support<https://www.lesmills.com.au/sites/default/files/2020-10/LES%20MILLS%20Virtual%20Training%20Module%2010%20-%20Support.pdf>

IF YOU NEED EXTRA SUPPORT…

If you have any queries please visit our Virtual FAQs page<https://www.lesmills.com/clubs-and-facilities/faqs/#virtual> or reach out to a member of our Virtual Helpdesk Team<https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/> and someone will get back to you as soon as possible.

For any audio-visual related support please contact your local AV supplier or our dedicated LES MILLS Virtual AV Support Specialist:

Greg Cartagena
Email: [email-masked]<mailto:[email-masked]>
Ph: +61 455 508 248

To optimise your studio timetable, or to share in best practice guides, tips and tricks to maximise your Virtual success, please contact your local Les Mills Launch Coach:

In Australia:
Jasmine Bourchier
Email: [email-masked]<mailto:[email-masked]>
Ph: +61 2 6215 8120

In Southeast Asia:
Rockie Yeo
Email: [email-masked]<mailto:[email-masked]>
Ph: +60 32720 8604

At Les Mills Asia Pacific we’re committed to ensuring you and your members have a premium experience with LES MILLS Virtual, and we look forward to hearing of your success in the near future.

The Les Mills Asia Pacific Team
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4667