Subject: Tech Support Candidate - Mayank Sengar
From: Mayank Sengar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 10:53:06 -0400

| | Tech Support Test

Name | Mayank Sengar
E-mail | [email-masked]
Phone Number | (+91) 9990299926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veetush technologies | BDE | | 48000
Previous Employer 1 | Irvine Digital media | BDE | | 43000
Previous Employer 2 | Key solutions | BDE | | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i figure out what kind of error it is.
Weather its a malicious website error or the problem is happens on a particular web browser or the problem is happens with website or its a network issue.

With a little detective work, i can narrow down the cause of the problem and i will troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings on your phone.
Tap on Bluetooth option.
Turn on Bluetooth.
List of available devices will appear.
If your speaker is not listed,press the button on your speaker that makes it discoverable.
Once the speaker Brand name will appear, select it.
Pair it and you are connected.

What according to you makes you a good candidate for customer service or technical support job?

Patience to listen and intract with customers.
Willingness to resolve the issues in negative situation.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |