Subject: Tech Support Candidate - Priya Garg
From: Priya Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 09:26:39 -0400

| | Tech Support Test

Name | Priya Garg
E-mail | [email-masked]
Phone Number | (91) 8700914451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | InfoEdge India Pvt. Ltd. | Senior associate executive | 30 March 2021 | 23000
Previous Employer 2 | Concentrix Daksh Services Pvt. Ltd.. | Process Associate | 28 Oct 2020 | 19000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open the browser.
2. Type the website www.ndtv.com.
3. If error occurs, clear the cookies or browser history.
4. Again, type the URL and it will start working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switched on the speaker bluetooth and switched on the mobile bluetooth.
2. After switching on the mobile bluetooth pair the device which is available recetly.
3.After the device is paired it will connect automatically.

What according to you makes you a good candidate for customer service or technical support job? | A good candidate is someone who resolves customers query without any delay and understand there query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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