Subject: Tech Support Candidate - Siddharth Pandey
From: Siddharth Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 08:12:36 -0400

| | Tech Support Test

Name | Siddharth Pandey
E-mail | [email-masked]
Phone Number | (91) 9807672951
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Software support(erp)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Csat systems pvt. Ltd | Bde & customer support executive | Currently working | 16000
Previous Employer 1 | Dataman computer system pvt. Ltd | Bde & customer support executive | 06/09/2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few steps for checking the problem and resolve it:
(1) Open a new tab and typing to open google.com if we get succeed then conclusion is the problem with given website.
(2) If above one failed then open one an other browser like chorme,mozilla or internet explorer and repeat the some task with both website now check result if result will be some then the problem with given website if not then problem with browser/internet.
(3) If probleme with the browser then we will move on next appropriate browser or we update the browser where we got an error.
(4) If the problem is internet then check our internet connection by modern/broadband/wifi.If we resolve by it self.then do it or if not then call dedicated person who will resolve the same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

(1) Swipe down from the top of screen of mobile phone.
(2) Touch and hold bluetooth icon.
(3) Tap pair new device.if we don't find pair new device,check under "available devices" or tap more.Refresh.
(4) Tap the name of the bluetooth device we want to pair with our device.
(5) Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Both.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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