Subject: Tech Support Candidate - Anirudh H
From: Anirudh H <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 07:30:07 -0400

| | Tech Support Test

Name | Anirudh H
E-mail | [email-masked]
Phone Number | (91) 9962127924
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zoho Corporation | Technical Supoort Engineer | | 38,000
Previous Employer 1 | Concentrix Technologies Pvt Ltd | Technical Support Engineer | 12/2020 | 21,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When trying to reach the NDTV website if I get any error I would first check if the computer is connected to the internet, if yes check if can access the different site in the same browser, if it's accessible then I would check if the website name (fqdn) that I am using is correct or not. then I would proceed with further troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth headset, make it to discoverable mode then open the Bluetooth option in mobile look for the device(headset) click to pair and connect.
What according to you makes you a good candidate for customer service or technical support job? | Patience and the ability to listen what customer is trying to convey are the key features of a Customer support executive.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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