Subject: Tech Support Candidate - Deepak Gupta
From: Deepak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 07:21:13 -0400

| | Tech Support Test

Name | Deepak Gupta
E-mail | [email-masked]
Phone Number | (0129) 8860609855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rawal Institutions | Manager | 2 Feb 2021 | 42800
Previous Employer 1 | Srs limited | Executive | 16 Dec 2010 | 14400
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the internet connection is ok or not,n XT we try the url wich we entred is correct or not.next we clear the cookies and history of explorer.if the site not open then we will try to use other explorer soke time websites not suitable with some explorer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just start bluetooth option over phone find the device name and connect then entre passcode if the device have the same.
What according to you makes you a good candidate for customer service or technical support job? | I am working from last 13 years in support field as a back office administrator work and resolve all the query of our employee within the time frame
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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