Subject: Tech Support Candidate - Manisha Talwar
From: Manisha Talwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:35:06 -0400

| | Tech Support Test

Name | Manisha Talwar
E-mail | [email-masked]
Phone Number | (+91) 7982921907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Senior analyst | Na | 4 lakhs
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will try in another browser weather to know it's a browser issue or site is down.
Once i will get to know that it's a browser issue i will try to clear temp.  Files and cookies and then will try restarting machine.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings,  blue tooth and wireless,  turn on the blue tooth,  Select the speaker, connect with them.
What according to you makes you a good candidate for customer service or technical support job? | A good experience of 2 years to work as an support analyst for the royal bank of canada with confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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