Subject: Tech Support Candidate - Ishaan Baroota
From: Ishaan Baroota <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:32:06 -0400

| | Tech Support Test

Name | Ishaan Baroota
E-mail | [email-masked]
Phone Number | (+91) 9354460514
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Highlands Infotech | IT Engineer | NA | 27500
Previous Employer 1 | CMS IT services | System Analyst | NA | 18000
Previous Employer 2 | CMS IT services | Customer support Engineer | NA | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps :-

1) Check and troubleshoot the internet connection.
2) Rebooting the router.
3) Open the website in another browser.
4) Open website in incognito mode in different browsers.
5) Clear the history and caches as sometimes it happens,browsers redirects to old caches.
6) Ping the website.
7) Check the proxy settings.
8) Use some commands to flush the DNS.
9) Add Alternative DNS of Google.
10) Check in another system or phone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the Bluetooth speaker.
2) Then go to settings in laptop.
3) Search for Bluetooth in settings.
4) Click on add device option.
5) Pair the device.
6) Enter the passcodes.
7)  Bluetooth speaker is connected via Bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1) Patience is the key to success. I think in customer service the most important attitude is to be calm and patient. Listen to the customers query first.In customer service,mostly,we have to deal with users who are already annoyed and afraid of using technical devices.As an experienced technical support engineer ,I have been handling my customers so calmly.
2) I possess the necessary skills which is required.
3) At the start of my career, I was afraid of handling customers. However, after working for 1 year.I came to know about myself more from the customers and users when I got appreciated,that,I am good in handling customers.
4) I have worked with senior enginees and managers who possess the excellent qualities and I have adapted those qualities.
5) I have provided support to CEO's and top management like directors and CFO's of the MNC's ex. FIS and Indigo Airlines.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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