Subject: Tech Support Candidate - Nida Iram
From: Nida Iram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:22:18 -0400

| | Tech Support Test

Name | Nida Iram
E-mail | [email-masked]
Phone Number | (+91) 9457381623
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Vpn

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ebix India | System Engineer | still working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check internet connection
2. we will check to run in other browser
3. If it works in other browser then we will restart previous browser,clear cache,history, if requuired reinstall it.
4. If it isn't working in other browser then we will check firewall settings/check after disabling antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on speaker and  its bluetooth.
Switch on mobile bluetooth
Search for name of speaker and connect with it

What according to you makes you a good candidate for customer service or technical support job?

I am fond of helping others
I am well organised and try to complete at earliest.
Also I am a good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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