Subject: Tech Support Candidate - Manish prashar
From: Manish prashar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:18:05 -0400

| | Tech Support Test

Name | Manish prashar
E-mail | [email-masked]
Phone Number | (+91) 8650044416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Saharanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Linc digital systems | Technical support engineer | Feb 2021 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

restart my device
check the connectivity
check we can load google and type something in search box and click google search
result load up properly
fix problem with internet
check if the website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go to setting
switch on the Bluetooth
select device to be paired
click on pair and your device is connected to speakers

What according to you makes you a good candidate for customer service or technical support job? | soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |