Subject: Tech Support Candidate - Arsalaan Sahil Dar
From: Arsalaan Sahil Dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:16:15 -0400

| | Tech Support Test

Name | Arsalaan Sahil Dar
E-mail | [email-masked]
Phone Number | (91) 9796123890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Excitel Broadband Private limited | Team Lead | 28th June 2021 | 29,466
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the error type first and then also check whether my internet is working properly or not.
If internet is working properly, I will check in another browser and if issue is still persisting, will check on another internet like Mobile data.
If it the website isn't working on mobile data too, this means there is some global issue with this website.
If the website is working on mobile data, i will clear all the cache of the browser.
If issue is still persisting, will run the command Nslookup ndtv.com to check whether it is able to resolve the domain name or not.
Also, i will try to open the website via IP address too and if it opens, then will make the entry of the domain name in the host file and save it. After website will start working properly,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will on the bluetooth on mobile phone and simultaneously on the speaker as well.
Then we will click on the bluetooth button on the speaker and wait for its name to appear on the list of available bluetooth device ready to pair on the mobile phone.
Once the name appears on the phone, will click and pair with it and it gets connected.

What according to you makes you a good candidate for customer service or technical support job?

The good candidate for the technical support job is one who understands the users concern and does a proper probing to know the root cause of the issue, then only one can solve the user's concern.
Also, candidate should have good technical knowledge and good communication skills.
As communication make it easier to understand the issue and find it RCA

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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