Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:15:05 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7073488488
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus international | Team leader | 31/05/2021 | 39150
Previous Employer 1 | Exl services | Associate | 11/04/2019 | 29600
Previous Employer 2 | Dell technology | Sr.Tech support | 29/09/2017 | 32,000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Open a new tab and check to see if you can load another website like google.com or any other best known website. If works that means it could be error from website or with internet fluctuation.
If not then-
2.Launch another browser, like Internet Explorer, and try to open the site you were having problems with. If this works then it's problem with browser so clear the cookies and history in the browser.
If previous step didn't work then-
3. Check for the proxy settings.
This will resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If one cannot find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any instructions additional instructions popping up on the screen.

What according to you makes you a good candidate for customer service or technical support job? | A good experience is the one where we solve the queries of a customer who has approached us, whereas a great customer service is the one where you emotionally connect with a customer and understand their situation. One has to go beyond the available scope and resources to serve customers in a great way. While ensuring that your customer service is great, one has to understand the art of saying no without letting the customer return empty-handed.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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