Subject: Tech Support Candidate - Dheeraj Kalra
From: Dheeraj Kalra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:06:17 -0400

| | Tech Support Test

Name | Dheeraj Kalra
E-mail | [email-masked]
Phone Number | (91) 7508038676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PlusWealth Capital Management LLP | Hardware and Network Engineer | 14 May2021 | 22200
Previous Employer 1 | Satshri Technologies Private Limited | Technical support Engineer | 22Nov2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have clear the cache & cookies, After that I have reopen the website. In any case the website is not open, I will try to another system or laptop.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I have open the Bluetooth on my phone. After that I have open the Bluetooth on speaker, then I'll go to my Bluetooth settings start the paring device.
What according to you makes you a good candidate for customer service or technical support job? | I will never quit. In any case I am not solve the problem or issue, I'll talk my superior then I resolve this.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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