Subject: Tech Support Candidate - Ajit Jha Ajit
From: Ajit Jha Ajit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 06:03:45 -0400

| | Tech Support Test

Name | Ajit Jha Ajit
E-mail | [email-masked]
Phone Number | (+91) 7980751290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Skypro technologies | IT helpdesk | | 14900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check internet connection.
Then clear the browser history for all time.
Then open other website if the website working then we need check whether ndtv website block or not.
Allow the ndtv website and then able to open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly turn on both the device bluetooth
And then search the near by bluetooth and pair with speaker
Pair the speaker with mobile phone bluetooth.
It's contented

What according to you makes you a good candidate for customer service or technical support job?

I'm working 2.6 years in same profile.
I know how to handle customer and any escalation.
How to talk to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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