Subject: Tech Support Candidate - Ankita Ankita
From: Ankita Ankita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:55:04 -0400

| | Tech Support Test

Name | Ankita Ankita
E-mail | [email-masked]
Phone Number | (91) 74999 34936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer service associate | NA | 24,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Try refreshing the page once or twice.
2) If it does not work enable Javascript.
3) Check if cookies are enabled.
4) Try clearing cookies of your browser.
5) Now close all the tabs and restart the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on the speaker.
2) Enable Bluetooth option on your phone.
3) Check the name of the device on your phone and pair it with the speaker.
4) Bluetooth speaker gets connected to your phone successfully.

What according to you makes you a good candidate for customer service or technical support job? | I believe I have good communication skills. Problem solving strategy is a key to deliver effective service to customers. Understanding the problems of customers and resolving it until the problem is sorted is what I focus on.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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