Subject: Tech Support Candidate - Aman kushwaha Aman
From: Aman kushwaha Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:11:28 -0400

| | Tech Support Test

Name | Aman kushwaha Aman
E-mail | [email-masked]
Phone Number | (485001) 7047465096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ni | Ni | Ni | Ni
Previous Employer 1 | Ni | Ni | Ni | Ni
Previous Employer 2 | Ni | Ni | Ni | Ni

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Serch the website if error come then check internet connection if internet connection is on then refresh the computer and serch again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the button of bluetooth and on the bluetooth of mobile and pair the divice to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Good skills to handle customer service or problems
Good knowledge of technicals

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |