Subject: Tech Support Candidate - aman bajpai
From: aman bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 05:06:32 -0400

| | Tech Support Test

Name | aman bajpai
E-mail | [email-masked]
Phone Number | (+91) 8755096321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Digispice | L1 tech support | | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my internet connection.
I will check the URL again if any issue occurs.
If still an issue remaining I will then google the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the Bluetooth option.
Search for a new pairing device.
then will connect the device.

What according to you makes you a good candidate for customer service or technical support job?

he/she should understand the issue told by the customer.
he/she should troubleshoot the issue at its first level.
if not then transfer the call to the required team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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