Subject: Tech Support Candidate - Kshitiz Choudhary
From: Kshitiz Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:52:17 -0400

| | Tech Support Test

Name | Kshitiz Choudhary
E-mail | [email-masked]
Phone Number | (94560) 68595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MODINAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | System Engineer | 30 | 36000
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll go through the error first. Then I'll clear the cache of browser and try to open it again, otherwise i try to open that website on some other browser. If that doesn't work then it might be an issue of vpn or firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth of your mobile phone and then make it visible. Start pairing mode of you bluetooth speaker and after that pair it with you phone.

What according to you makes you a good candidate for customer service or technical support job?

Most important thing is to get a detailed description about the problem customer is facing by asking him politely.
I think in any business world customer satisfaction is the source of growth for you as well as your organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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