Subject: Tech Support Candidate - Akash ShuklA
From: Akash ShuklA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 04:25:46 -0400

| | Tech Support Test

Name | Akash ShuklA
E-mail | [email-masked]
Phone Number | (+91) 8279310040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | | 20000
Previous Employer 1 | | | | 24000
Previous Employer 2 | | | | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1,errer website restart system
2, history clear
3 check on host ip
4, update the browser
5, check quickees then clear
6, enable and disable your internet
That's all

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 on blutooth for device
Option on/off button after then your mobile on blutooth
Search for new device
Device is show your fone then connect this name of your blutooth

What according to you makes you a good candidate for customer service or technical support job?

First time interaction with customers condidate
Voice of hindi or english is good

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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