Subject: Tech Support Candidate - Randhir Yadav
From: Randhir Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Jun 2021 03:37:25 -0400

| | Tech Support Test

Name | Randhir Yadav
E-mail | [email-masked]
Phone Number | (022) 9867014095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pentagon system and services | Customer support engineer | | 22500
Previous Employer 1 | CMS | Customer support engineer | 2011 | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)First i have check internet connection is working or not.
2) then check internet proxy settings is correct or not.
3) Also check Lan connection is working or not.
4) if not done, last one we have to call internet service provider company to check connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) we have to on Bluetooth on mobile phone.
2) after that we have to on Bluetooth speaker.
3) Bluetooth speaker name is showing on my mobile phone.
4) Now ready to pairing on mobile.

What according to you makes you a good candidate for customer service or technical support job?

I have technical support engineer, I know how to handle customer quiry.
I know very well to support customer service.
Give me chance to work your company. I will try my best to work and support customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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